F.A.Q.

GENERAL

Q. Where can I find information about Venice such as detail of events, museums, supermarkets and useful links etc?

A. We have put together a lot of information and tips regarding Venice, which we hope you'll find useful, on a new "About Venice" page.

Q. What is the minimum rental period?

A. The minimum rental period on our apartments is 3 nights and may be longer for specific properties or specific seasons. 

Q. Is weekly rental Saturday to Saturday only?

A. No, guests are welcome on any day of the week, so you can enjoy greater flexibility when making your travel arragements.

Q. What are the prices for periods shorter/longer than a week?

A. Shorter periods are proportionally more expensive due to the fixed costs of cleaning, check-in & check-out, etc. Longer periods (more than two weeks) are generally cheaper.

We are happy to quote special rates for stays exceeding 2 weeks. Please contact us with your requirements.

Q. Is the rent all inclusive?

A. All prices are fully inclusive of gas, electricity (including air-conditioning and internet access where available), bed linen and towels, final cleaning and check-in up until 7:00 p.m. There are no hidden extras to pay.
Rentals over 7 nights include a bed linen and towel change during your stay.
Telephone charges, where applicable, are extra.

Q. Can I get maid service?

A. Yes, maid service is available on request.  Just ask when you make your booking and we'll be delighted to give you full details.

Q. How is an apartment on the "bottom floor" of a building described on the Views on Venice website - as "Ground floor" or "First floor"?

A. Such an apartment is described as being on the 'Ground floor' with an apartment on the next floor up being 'First floor'...and so on.

Q. What will there be in the apartment?

A. Although this may vary from apartment to apartment, generally you will find crockery, cutlery, glasses, cooking equipment and utensils as well as sugar and condiments.
We will also be happy to satisfy your special requests for food and wine; just ask when booking.

Q. Do you have a list of restaurants?

A. Yes, this will be included in the information file at the apartment together with a map of Venice, vaporetto routes, and other documents you will find useful.

Q. Do you have an office in Venice?

A. Yes, our office in Venice is very central and is open Monday - Friday 09:00-13:00 and 14:00-18:00.
In case of emergency we can be contacted at anytime outside office hours. Details of emergency contact telephone numbers will be provided when booking.
We will be delighted to assist you throughout your stay in Venice. 

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ARRIVAL INFORMATION

Q. Where do I check in?

A. Directly at the property. There you will meet with one of our representatives who will give you keys, show you the ins and outs of the apartment, answer any queries you may have and give you all the assistance you should need.

Q. Where do I check out?

A. At the property. When leaving one of our representatives will be there to collect keys etc.

Q. How do I get to my apartment from the airport and how long will it take?

A. You will receive detailed instructions on how to arrive in Venice when you book your apartment with us. Please bear in mind that the water bus service (known as the ‘vaporetto’ system) does not serve Venice’s Marco Polo Airport or Treviso Airport (which is served by the airlines Ryanair and Transavia). The following options are available, depending on which airport you are flying into:

From Marco Polo Airport (http://www.veniceairport.it/)
The easiest and, we think, the most memorable way into Venice if arriving at Marco Polo is by private water taxi. This can either be booked through us or found directly at the airport. You will be taken directly to your apartment where you will meet one of our representatives. Although this is the more expensive option, it is also the most convenient.
 
The following information and rates apply when booking a water taxi through Views on Venice -
 
- A water taxi is able to carry up to a maximum of 10 passengers and a maximum of 10 pieces of luggage.
- the standard rate from Marco Polo Airport to the apartment (or vice versa) is 95 euros for a maximum of 4 passengers. Supplement for each additional passenger : 10 euros.
- supplement between 10 p.m. - 7 a.m. : 10 euros each trip (per water taxi).
Please be aware that special requests made to the water taxi driver to travel to your apartment via the Grand Canal (when the apartment is not located on the Grand Canal or is normally accessed via a quicker/more direct route) may incur a supplement of approx. 35 euros per taxi (each trip).

You are kindly requested to pay the water taxi driver directly at the end of each journey.

Alternatively you can take a road taxi or the bus (see http://www.actv.it/ and http://www.atvo.it/ for timetables) to Piazzale Roma.  From Piazzale Roma  you may choose either to walk or take the water bus (the vaporetto) to the stop closest to your apartment.  (The most convenient vaporetto stop for your apartment can be found in the apartment description on this website).

From Marco Polo Airport it will take approximately 25 minutes by water taxi and about an hour by other means of transport.

From Treviso (Canova) Airport (http://www.trevisoairport.it/)
Please note that Treviso Airport (with its Ryanair and Transavia flights) is situated inland and is therefore not served by water taxis, the Alilaguna boat service or the water bus (vaporetto) system.
There is, however, a regular ATVO coach service which links this airport with Venice and usually coincides with flights. See http://www.atvo.it/  for timetables.  The journey from Treviso Airport to Piazzale Roma takes around 1 hour 10 minutes. From there you may choose to either take a private water taxi (see 'Piazzale Roma' section below), walk or take the water bus (the vaporetto) closest to your apartment. (The most convenient vaporetto stop for your apartment can be found in the apartment description on this website). One of our representatives will meet you at the apartment.
 

Q. How do I get to my apartment from the train station (Stazione Santa Lucia / Ferrovia) and how long will it take?

A. You will receive detailed information when you book but basically, as the train station (Stazione Santa Lucia / Ferrovia) is conveniently located in Venice, you will be able to reach your apartment either by private water taxi (the easiest, most memorable but more expensive option), by water bus (vaporetto) to the stop closest to your apartment (the most convenient vaporetto stop for your apartment can be found in the apartment description on this website) or on foot. One of our representatives will meet you at the apartment.

You should be able to reach your apartment in approximately ten/fifteen minutes by water taxi and thirty minutes by water bus (vaporetto). The following information and rates apply when booking a water taxi through Views on Venice -

- A water taxi is able to carry up to a maximum of 10 passengers and a maximum of 10 pieces of luggage.

- the standard rate from the (Stazione Santa Lucia / Ferrovia) to the apartment (or vice versa) is 60 euros for a maximum of 4 passengers. Supplement for each additional passenger : 5 euros

- supplement between 10 p.m. - 7 a.m. : 10 euros each trip (per water taxi).
 
Please be aware that special requests made to the water taxi driver to travel to your apartment via the Grand Canal (when the apartment is not located on the Grand Canal or is normally accessed via a quicker/more direct route) may incur a supplement of approx. 35 euros per taxi (each trip).
 
You are kindly requested to pay the water taxi driver directly at the end of each journey.

Q. How do I get to my apartment from Piazzale Roma and how long will it take?

A. You will receive detailed information when you book but basically, as Piazzale Roma is conveniently located in Venice, you will be able to reach your apartment either by private water taxi (the easiest, most memorable but more expensive option), by water bus (vaporetto) or on foot. One of our representatives will meet you at the apartment.

You should be able to reach your apartment  in approximately ten/fifteen minutes by water taxi and thirty minutes by water bus (vaporetto) to the stop closest to your apartment (the most convenient vaporetto stop for your apartment can be found in the apartment description on this website). The following information and rates apply when booking a water taxi through Views on Venice -

- A water taxi is able to carry up to a maximum of 10 passengers and a maximum of 10 pieces of luggage.
- the standard rate from Piazzale Roma to the apartment (or vice versa) is 60 euros for a maximum of 4 passengers. Supplement for each additional passenger : 5 euros.

- supplement between 10 p.m. - 7 a.m. : 10 euros each trip (per water taxi).

Please be aware that special requests made to the water taxi driver to travel to your apartment via the Grand Canal (when the apartment is not located on the Grand Canal or is normally accessed via a quicker/more direct route) may incur a supplement of approx. 35 euros per taxi (each trip).

You are kindly requested to pay the water taxi driver directly at the end of each journey. 

Q. How do I get to my apartment from the cruise terminal at Tronchetto and how long will it take?

A. You will receive detailed information when you book but basically you will be able to reach your apartment either by private water taxi (the easiest, most memorable but more expensive option) or by water bus (vaporetto) to the stop closest to your apartment (the most convenient vaporetto stop for your apartment can be found in the apartment description on this website).

One of our representatives will meet you at the apartment.

You should be able to reach your apartment  in approximately fifteen/twenty minutes by water taxi and forty minutes by water bus (vaporetto). The following information and rates apply when booking a water taxi through Views on Venice -

 - A water taxi is able to carry up to a maximum of 10 passengers and a maximum of 10 pieces of luggage.
 
- the standard rate from Tronchetto to the apartment (or vice versa) is 70 euros for a maximum of 4 passengers. Supplement for each additional passenger : 5 euros.

- supplement between 10 p.m. - 7 a.m. : 10 euros each trip (per water taxi).

Please be aware that special requests made to the water taxi driver to travel to your apartment via the Grand Canal (when the apartment is not located on the Grand Canal or is normally accessed via a quicker/more direct route) may incur a supplement of approx. 35 euros per taxi (each trip).

You are kindly requested to pay the water taxi driver directly at the end of each journey.

Q. How do I get to my apartment from the cruise terminal at Stazione Marittima (San Basilio) and how long will it take?

A. You will receive detailed information when you book but basically, as the cruise terminal Stazione Marittima (San Basilio) is conveniently located in Venice, you will be able to reach your apartment either by private water taxi (the easiest, most memorable but more expensive option), by water bus (vaporetto) to the stop closest to your apartment (the most convenient vaporetto stop for your apartment can be found in the apartment description on this website) or on foot.
One of our representatives will meet you at the apartment.

You should be able to reach your apartment in approximately ten/fifteen minutes by water taxi and thirty minutes by water bus (vaporetto). The following information and rates apply when booking a water taxi through Views on Venice -

- A water taxi is able to carry up to a maximum of 10 passengers and a maximum of 10 pieces of luggage.
 
- the standard rate from Stazione Marittima (San Basilio) to the apartment (or vice versa) is 80 euros for a maximum of 4 passengers. Supplement for each additional passenger : 10 euros.
- supplement between 10 p.m. - 7 a.m. : 10 euros each trip (per water taxi).

Please be aware that special requests made to the water taxi driver to travel to your apartment via the Grand Canal (when the apartment is not located on the Grand Canal or is normally accessed via a quicker/more direct route) may incur a supplement of approx. 35 euros per taxi (each trip).

You are kindly requested to pay the water taxi driver directly at the end of each journey.
 

Q. How much does the water bus (vaporetto) cost and is there a map showing lines and stops?

A. Details of vaporetto fares can be found here.
A map of the vaporetto lines and stops can be found here.

Q. What time can I check in and out?

A. Check-in is from 3:00 p.m. to 7:00 p.m. daily (It may be possible to arrange different check-in times upon request at the time of booking but after 7:00 p.m. there is a surcharge of € 50,00 until midnight). We kindly ask you to check out by 11:00 a.m. in order that we may prepare the apartment for its next guests.  

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PAYMENT

Q. Can I pay by Credit Card?

A. Yes. We accept Visa and MasterCard.

Q. Can I pay by bank transfer?

A. Yes. Our bank details will be given to you if you select this method of payment when finalising your booking; an extra EUR 20 administrative fee will be charged to each transaction (i.e. deposit and final payment).

Q. In what currency am I going to be debited?

A. Euro.

Q. Is the rent all inclusive?

A. All prices are inclusive of gas, electricity (including air-conditioning and internet access where available), bed linen and towels, final cleaning and check-in up until 7:00 p.m. There are no hidden extras to pay.
Rentals over 7 nights include a bed linen and towel change during your stay.
Telephone charges, where applicable, are extra.

Q. How do I get confirmation of my booking?

A. By e-mail or, if requested, by fax.

Q. At which point my reservation is considered as binding?

A. When you finalise your booking and you instruct us to debit your card or you effect the bank transfer. For properties with book-on-line option, your reservation becomes binding once booking process is completed through credit card payment gateway.

Q. What am I going to pay when I finalise my booking and when is the balance due?

A. Rental deposit (40% of the rental) will be debited to your card when you finalise your booking with us; balance will be debited by you through our credit card payment gateway at least 20 days prior to your arrival. 

Q. Can I pay Views on Venice for the water taxi transfer to/from the Marco Polo Airport?

A. No, we kindly ask that you pay the water taxi driver directly at the end of each journey.